Objective Test & Role Play

Objective Test & Role Play

Type: Individual

Competencies: Help Desk Concepts; Help Desk Operations; People Component—Help Desk Process and Procedures; Information Component—Help Desk Performance Measure; Help Desk Setting; Customer Support as a Profession; Management Processes


Type: Team

Competencies: Parliamentary Procedure Principles (questions will be drawn from the National Association of Parliamentarian’s official test bank); FBLA Bylaws