Objective Test & Role Play

Objective Test & Role Play

Type: Individual

Competencies: Introduction to Help Desk Concepts,; Help Desk Roles and Responsibilities; Help Desk Process and Procedures; Help Desk Performance Measures; Help Desk Setting; Customer Support; Management Process


Type: Team

Competencies: Parliamentary Procedure Principles (questions will be drawn from the National Association of Parliamentarian’s official test bank); PBL Bylaws